Admissions Assistants IAC UK

Fixed Term positions available from March to September and April to August 2009

Job summary: Responsibility for all aspects of administration and customer service related to the student booking procedure

Job Content:

Enrolments

• Dealing with routine enquiries relating to bookings in an efficient and professional manner.
• Inputting group or individual residential and home stay bookings onto the Regional Operating Database.
• Confirming bookings within 48 hours of receipt.
• Generating all required documentation for bookings.
• Ensuring transfer details have been obtained for all students requiring transfers and that the Transfer Manager has been advised.
• Invoicing all individuals or group bookings for allocated centres by specified dates.

Homestay Co-ordination / Local Organisers

• Monitor local organisers/ Accommodation Officer placements and ensure allocated home stay details are communicated to the agent within the specified time frame.
• Advise agents of home stay details, changes to accommodation prior to and after student’s arrival.
• Updating student bookings with home stay changes to ensure correct payment is made to the host family.

Essential skills:

• Customer service skills.
• Good attention to detail.
• Fast and accurate keyboard skills.
• Good organisation skills and ability to prioritise workload.
• Proven numeracy skills.
• Strong communication skills.
• To be able to work as an individual as well as a team member.
• Motivated and reliable.
• To be able to multitask and work well under pressure.
• Commitment to fulfil fixed term contract.
• Native English speaker level of fluency.

Relevant work experience:

• Administration
• Reservations
• Customer services
• Languages are an advantage but not essential

Closing date for applications is Friday 27th March 2009 to:

Applications by cv and covering letter to
Clare Majcher
HR Administrator, UK
Study Group
1 Billinton Way
Brighton
Sussex
BN1 4LF
E: cmajcher@studygroup.com