Admissions Managers, Brighton

We require:

• Admissions Manager for the Middle East Team
• Admissions Manager for the China Team

We are looking for:

• Flexible perfectionists who, having checked every last detail well in advance are happy to change everything at the last minute
• Fast workers who can increase the pace without decreasing the level of customer service
• Multi taskers who can focus on the right issue at the right time
• Effective communicators who can anticipate customer needs and  provide a consistent response
• A proactive approach even during the busiest times
• A sense of humour

Essential:

• Knowledge of relevant admissions procedures
• Understanding of our customer needs &  Study Group's sales process
• Relevant previous experience of working in a team
• Ability to lead and motivate a team

Desirable:

• Language in market of accountability – Arabic for the Middle East Team and Cantonese or Mandarin for the China Team
• Knowledge of Bellerbys, and Embassy CES products and admissions procedures (training provided)

JOB DESCRIPTION
 
Reports to: Director of International Admissions Centre

Main Purpose:

• To implement the department’s customer service measures, ensuring that target response times and levels of accuracy are consistently met
• To develop, enhance and maximise the quality of the relationship between the regional Admissions team and customers
• To measure the quality of the experience delivered to customers

Job Specification:

• Process enquiries and enrolments according to specified procedures, within specified time frames
• Assisting with payment collection procedures and credit control, liaising with centres, agents and finance manager where necessary
• Take responsibility for resolution of any customer problems
• Seek and maintain accurate product knowledge for all UK programmes
• Liaise with Regional Managers regarding agent relationships to define service strategy  and to manage agent account  building
• Ensure agent information held on the Central Agent Database for the department use is accurate
• Monitor regional and key agent performance against enrolment targets
• Produce ad hoc reports for the department’s Managers or Regional Office
• Co-ordinate, plan and participate in agent visits
• Optimise conversion rate for enquiries/sales by maintaining contact with direct enquirers and agents
• Ensure the most effective working practices for your region are maintained
• Contribute to the development of the most efficient International Admissions Centre / Centre working practices
• Assist in training staff in systems, procedures and products
• Undertake occasional overseas travel as requested
• Assist  Director of International Admissions Centre as requested
• Carry out any other duties or projects as requested by the Director of International Admissions Centre

People Management responsibilities:

Admissions Coordinator/Admissions Assistant

To Manage:

• Interviewing and selection
• Induction Programme
• Staff training
• Performance reviews
• Holidays requests and sickness records
• Culture

Closing date for applications: 18th April 2008

Applications by cv and covering letter to:

Lesley Chilton
HR Manager, UK
Study Group
E: lchilton@studygroup.com

* Study Group is committed to equal opportunities.