Coronavirus – Frequently Asked Questions

Region: Holland

Correct as of 03.04.2020 at 10:00 GMT


1. Health information

The official updates from the of the Dutch National Institute for Public Health and the Environment (RIVM) provide the very latest information, including health and travel advice (both for those coming into the country and those travelling abroad) and information on current travel restrictions. This is an evolving situation and advice is being regularly updated.

National Institute for Public Health and the Environment (RIVM)

We are carefully following the advice of the Dutch National Institute for Public Health and the Environment (RIVM), the Netherlands Foreign Ministry, the World Health Organization (WHO) and the Municipal Public Health Service (GGD), to ensure the health of our whole community, including all our students and staff.

Netherlands National Institute for Public Health and the Environment (RIVM)

the World Health Organization 

All our staff and students have been instructed on what to do if they feel unwell. Our staff are ensuring that students adhere to basic hygiene recommendations about regular hand washing and how to look after themselves. Posters about this have been displayed in all our Study Centres and Colleges. Our teams on each campus are trained to manage any health concerns or illness. These teams are available to support all students if they are worried about their own health or if they have any other concerns related to coronavirus.

No, we are not testing students and have no plans to do so unless advised to by the Dutch National Institute for Public Health and the Environment (RIVM).

The World Health Organization has said that there is no public health requirement or recommendation to use face masks. However if students wish to wear face masks they are welcome to do so. Our staff are ensuring that students adhere to basic hygiene recommendations about regular hand washing and how to look after themselves.

Our staff are ensuring that students adhere to basic hygiene recommendations about regular hand washing and how to look after themselves.

Students often fall ill with everyday colds, coughs and infections and our staff are well trained to look after any student that is feeling unwell. Given the current situation, staff are being extra vigilant.

Please be assured that the Dutch National Institute for Public Health and the Environment (RIVM) is well prepared and has put in place infection control measures, and the hospital system is well prepared to manage any further cases should they occur.

If a student falls ill with symptoms that we suspect may be the coronavirus, they will receive urgent medical attention and will be tested by medical professionals. If the virus is diagnosed, the relevant state or territory authority will be contacted and the student will be isolated, cared for, and monitored in the nearest hospital.

We are carefully following the advice of the Dutch government, to ensure the health of our students and staff.

If you are unable to attend classes due to travel restrictions or a requirement to self-isolate in line with government health advice, then you must inform your college or study centre.

The official updates from the Dutch Ministry of Foreign Affairs (in Dutch only. Map legend: Red: do not travel, Orange: urgent trips only, Yellow: watch out, safety issues, Green: no safety issues) provide the very latest information, including health and travel advice (both for those coming into the country and those travelling abroad) and information on current travel restrictions.

Ministry of Foreign Affairs

If you are due to begin studies with us soon and you have an urgent enquiry regarding the coronavirus outbreak, please contact globalstudentsupport@studygroup.com for assistance. To help us provide the information that you need quickly, please include your student ID and your Study Centre in the subject of your email.

For enquiries related to students who are already at one of our Study Centres or Colleges, please contact your Study Centre or College, alternatively please contact globalstudentsupport@studygroup.com for assistance.

2. Travel information

The official advice from the Dutch Ministry of Foreign Affairs website provides the very latest information, including health and travel advice (both for those coming into the country and those travelling abroad) and information on current travel restrictions. This is an evolving situation and advice is being updated regularly. For the latest travel advice please check the website of the Ministry of Foreign Affairs.

Ministry of Foreign Affairs website

Netherlands National Institute for Public Health and the Environment (RIVM) website

Travel advice for China

There is different guidance in place for students arriving from different locations, both within parts of China and from other countries, so it is best to keep checking the official advice before travelling.

The official updates from the Dutch National Institute for Public Health and the Environment (RIVM) provide the very latest information, including health and travel advice (both for those coming into the country and those travelling abroad) and information on current travel restrictions.

Netherlands National Institute for Public Health and the Environment (RIVM)

the World Health Organization

Government travel guidance can change at a moment’s notice. Therefore to avoid any risk of not being allowed to re-enter the country, we are advising students to remain in Holland. Anyone who chooses to leave Holland to travel home (or otherwise) will need to adhere to any government travel advice and restrictions in place at the time they plan to return.

If parents are planning to visit their children in Holland, we advise you to first check the travel advice from the government regarding travel bans and self-quarantine as this may impact the time you can spend with your child.

If your travel plans are affected by travel restrictions, please contact globalstudentsupport@studygroup.com to discuss your individual situation.

If we identify that a student has been delayed and it is too late to join their planned course, we will be proactively contacting those students to make alternative study arrangements.

3. Course related information

If we identify that a student has been delayed and it is too late to join their planned course, we will be proactively contacting those students to make alternative study arrangements.

If you are delayed by travel restrictions or need to self-isolate, some of our colleges and study centres will provide alternative learning resources if it is practical to do so. If you are unable to arrive on campus by the latest arrival date specified by your college or study centre, you will not be able to catch up on your course. In these circumstances, we would recommend that you defer your studies.

We are committed to working with every student on the options to continue studying with us despite current travel restrictions. If you want to withdraw, please contact your Study Centre or College.

Our standard cancellation and refund policies will have been provided to you when your place was confirmed. If you want to cancel your place, then you should contact your Student Advisor to discuss your individual situation.

We are committed to working with every student on the options to continue studying with us.

If you have been delayed and it is too late to join your planned course, we will contact you to make alternative study arrangements.

There is no extra cost if you decide to defer your studies to the next available intake.

Our standard cancellation and refund policies will have been provided to you when your place was confirmed.

Additional information

  • For enquiries related to students who are already at one of our Study Centres or Colleges, please contact your Study Centre or College.
  • If you are due to begin studies with us soon and you have an urgent enquiry regarding the coronavirus outbreak, please contact globalstudentsupport@studygroup.com for assistance. To help us provide the information that you need quickly, please include your student ID and your Study Centre in the subject of your email.

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