Coronavirus – Frequently Asked Questions


1. Location information

You can find the latest health and travel advice on the Irish Department of Health website. We advise that you check this regularly before making any travel plans as this is an evolving situation and advice is constantly changing.

In the light of the current situation within Ireland, we have taken a decision to suspend classes at UCD International Study Centre with all teaching and learning continuing online until further notice.

2. Admissions information

  1. Confirm your place on your course in the usual way.
  2. We will contact you before you are due to begin your studies to provide information about the online alternative available to you.
  3. Let us know that you would like to proceed with your studies online by the specified deadline.

We will register you for your course and you will receive further instructions on how to access our online learning environment to begin your studies.

The tuition fees remain the same. We are working closely with online learning experts to ensure we are leading innovation for the benefit of our students, and intend to provide the same high quality teaching and personal support in our online courses as we would on our campuses.

There have been no changes to our standard entry requirements for our programmes. If this changes, we will update you.

We are committed to working with every student on the options to continue studying with us. You will be encouraged to continue with your course, where possible, by online delivery.

If you choose to join our online classes you will have a 21-day introductory period to allow you to decide if this is the right mode of study for you.

If, after the 21-day introductory period you choose not to continue your studies online you have two options available. You can choose to your defer your place to a future intake, or you can choose to cancel your place.

  • If you choose to defer your place, we will work with you to find an alternative study plan so you can begin your studies at the next available intake that offers on-campus teaching. If we are unable to find an alternative study plan for you, we will refund the balance of your tuition fees.
  • If you decide to withdraw from your studies after 21 days*, you will not be eligible for a full refund of fees paid in advance. For further details, please refer to the Terms and Conditions page on our website.

If you have already booked accommodation in preparation for your studies:

If you booked your accommodation independently, you are liable to your accommodation provider for fulfilling your accommodation contract. Please contact your accommodation provider directly for further information.

If you booked your accommodation via Study Group, the refund policy will apply and the balance of your accommodation fees will be refunded.

*provided you have an online attendance level of 80% or more

3. Study information – Prospective students starting courses before September 2020

We are committed to working with every student on the options to study with us and you will be encouraged to proceed with your course, where possible, by online delivery.

Online learning will be made available to confirmed students who remain in their home country due to government health guidance and/or travel restrictions.

Technology requirements for Study Group online courses

To access virtual classroom, course materials, LMS/VLE and undertake assessments, it is important to be prepared with the appropriate technology.


While it is possible to access and interact with most course content using various tablets and smartphones, such as iPads, iPhones and Android devices, these devices will not work for assessments and therefore it is important that you have a PC or Mac based computer available for use.


  • Any Microsoft Windows based PC (laptop or desktop, preferably running Windows 10)
  • Web Browser: Google Chrome or Microsoft Edge (Chromium version)
  • Webcam
  • Microphone
  • Installation of Zoom for Virtual Classroom


  • Any Apple MacOS based laptop or desktop
  • Web Browser: Google Chrome or Microsoft Edge (Chromium version)
  • Webcam
  • Microphone
  • Installation of Zoom for Virtual Classroom

Internet Connection

Internet connectivity is required for access to all coursework. Internet connectivity could be in the form of a fixed line connection, 3G/4G/5G, wi-fi or other technologies.

Minimum: 600kbps download and 600kbps upload speed

Recommended: at least 1.5Mbps download and 1.5Mbps upload speed

Zoom Restricted Countries

Zoom is used for access to virtual classroom and is therefore an important part of all courses. Zoom is unavailable or restricted in several countries, with the full list available here. While Zoom may still work from the countries listed, individuals should test Zoom using their own equipment to ensure connectivity.

Your attendance will be monitored through your engagement with online learning activities. You will be expected to engage with all course activities provided to you.

Assessments will be held online via coursework submissions. We use Turnitin software which scans for plagiarism and other forms of academic impropriety.

There may be some skills that we can't assess online, such as practical lab skills, and we are looking at alternatives for students impacted by this.

As government travel guidance is changing regularly, we will provide more guidance on assessments and exams relating to specific programmes of study in due course. These will be in line with approaches taken by University College Dublin and, as appropriate, with guidance that is due to be issued by the Irish government’s Department for Education and Skills.

Currently, there has been no change made to this aspect of our programmes. Students will continue to work towards the same targets, and we will be supporting you to achieve these through online sessions.

When you progress you will of course be supported in your transition to degree programme studies at university.

Additional information

  • For enquiries related to students who are already at one of our Study Centres or Colleges, please contact your Study Centre or College.
  • If you are due to begin studies with us soon and you have an urgent enquiry regarding the coronavirus outbreak, please contact for assistance. To help us provide the information that you need quickly, please include your student ID and your Study Centre in the subject of your email.

Page last updated on 01.06.2020 at 15:00 GMT

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