Student insurance

StudyCare is a Group Insurance Policy which you become a participant in exchange for paying a premium. Your safety is our primary concern and as a condition of choosing to study with Study Group you must have adequate insurance, whether that is through StudyCare or another policy. Furthermore, having insurance will offer peace of mind to you before starting out on your trip.

If you participate in StudyCare the insurance will begin from the date we issue Confirmation of Acceptance for Studies (CAS) before you leave your home country providing cover under the cancellation, and course fees sections of the policy. For all other sections of the group policy, cover is available when you leave your home country and ends at the time of your return to your home country.

If we are not aware of you travelling to the UK due to you arriving in the UK without CAS, we will not be aware of your participation in StudyCare. It is your responsibility to let us know when you will be coming to study prior to arriving in the UK, you can let us know when you are arriving via travel details section in this form: https://student-registration.studygroup.com. We have sent you form login details before your course started. If you need assistance with accessing the form, please contact local campus team.

StudyCare covers you during your time in the UK within the policy term and also any travel to and from your home country, under the cancellation and curtailment section of the policy.

Yes, StudyCare provides full cover for leisure travel in Europe for up to 21 days in total during the policy term.

Cover under StudyCare does not start until CAS is issued or you have let us know you are due to come to the UK, therefore it is unlikely that you would pay for StudyCare and not travel

If however you do cancel your trip before travelling to the UK and after either CAS is issued or you have told us of your plans to come to the UK, you can receive a full refund less the time you have been on cover.

Please let us know your intention to continue studying online by recording it via https://student-registration.studygroup.com, select “I will not book a flight, I intend to study virtually at home for the whole of this academic year” in travel details section. We have sent you form login details before your course started. If you need assistance with accessing the form, please contact local campus team.

If your travel departure date changes you can still participate in StudyCare for the time you are in the UK provided you let us know of your new dates prior to travelling. Please let us know by recording your intention to travel via https://student-registration.studygroup.com we have sent you form login details before your course started. If you need assistance with accessing the form, please contact local campus team.

Please contact local campus team to enquire.

You may be able to participate in StudyCare after arriving to the UK however this will depend on your circumstances at the time. Please contact local campus team. We recommend participating in StudyCare before reaching the UK.

StudyCare will cover many unforeseen events and conditions that would affect your health, finances or well-being, in the period between you paying your deposit and travelling to the UK, and for the duration of your stay in UK. For a summary of the cover provided by the group policy insurance, please refer to the Insurance Summary Document.

StudyCare covers any costs incurred as a result of a medical emergency including if those costs are in respect of treatment through the NHS. Please see the section “Making a claim” for more information.

Yes, as with all insurance policies there are a number of general exclusions listed in the group policy wording under ‘general exclusions’ which should be read carefully in addition to the ‘What is not covered’ sections of the group policy. You will also be responsible for paying the first part of each and every claim under each section for which an excess applies. It is your responsibility to read and ensure that you understand the group policy.

In the event of you being diagnosed with COVID-19 while in the UK, any associated medical expenses incurred are covered under StudyCare.

All claims in respect of all other sections of the policy such as Cancellation and Curtailment related to COVID-19 or other pandemics are excluded under StudyCare.

Making a claim or request assistance in the event of medical emergency:

All medical claims are handled by our emergency assistance service (CEGA) who operate a 24/7 operation for medical emergencies. Contact the emergency assistance service on telephone number: +44 (0)1243 621058.

Making a non-medical claim:

All non-medical claims are handled by CEGA– telephone number +44(0) 1202 038 946.

Alternatively:

Email: claims@cegagroup.com or
Web: The claim centre is - www.endsleigh.co.uk/claim-centre/

The travel claim form - www.endsleigh.co.uk/personal/travel-insurance/forms/travel-claim-form/

When to make a claim:

Claims should be made as soon as possible after the date of the incident for which the beneficiary is claiming. Claims MUST be made within 31 days of the incident.

Whilst in the care of a carrier, transport company, authority, hotel or your accommodation provider

You must report to them, in writing, details of the loss, theft or damage and obtain (at your own expense) written confirmation of the loss. If baggage is lost, stolen or damaged whilst in the care of an airline you must:

1. Obtain a Property Irregularity Report from the airline
2. Give formal written notice of the claim to the airline within the time limit contained in their conditions of carriage (please retain a copy)
3. Retain all travel tickets and tags for submission if a claim is to be made under this group policy.

In all other situations

You must report to the local Police in the country where the incident occurred within 24 hours of discovery wherever possible, and obtain (at your own expense) a written report of the loss, theft or attempted theft of all baggage.