Coronavirus – Frequently Asked Questions

Region: UK

Correct as of 27.02.2020 at 16:45 GMT


1. Health information

The official updates from the UK government provide the very latest information on the infection in the UK, including health and travel advice (both for those coming into the UK and those travelling abroad) and information on current travel restrictions. This is an evolving situation and advice is constantly changing based on emerging information. 

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

Further advice is on the PHE website for anyone who may be concerned. The latest update from the UK National Health Service (NHS) can be found here: 

www.nhs.uk/conditions/wuhan-novel-coronavirus

We are carefully following the advice of the UK government and Public Health England (PHE), which is the UK government body responsible for public health and official medical advice, to ensure the health of our whole UK community, including all our students and staff.

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

All our staff and students have been instructed on what to do if they feel unwell. Our staff are ensuring that students adhere to basic hygiene recommendations about regular hand washing and how to look after themselves. Posters about this have been displayed in all our Study Centres and Colleges. Our welfare teams on each campus are trained to support students who have health concerns, including the coronavirus. These teams are available to support all students if they are worried about their own health or if they have any other concerns related to the coronavirus.

No, we are not testing students and have no plans to do so unless advised to by UK government officials.

Public Health England (PHE) is not advising the public to wear face masks in the UK. However if students wish to wear face masks they are welcome to do so. Our staff are ensuring that students adhere to basic hygiene recommendations about regular hand washing and how to look after themselves.

Our staff are ensuring that students adhere to basic hygiene recommendations about regular hand washing and how to look after themselves.

Students often fall ill with everyday colds, coughs and infections and our staff are well trained to look after any student that is feeling unwell. Given the current situation, staff are being extra vigilant.

Please be assured that the UK government is prepared and has put in place infection control measures, and the NHS is well prepared to manage any further cases should they occur.

If a student falls ill with symptoms that could be coronavirus, they will receive urgent medical attention and will be tested by medical professionals. If the virus is diagnosed, then they will be taken to one of the dedicated specialist treatment facilities which PHE has set up across the UK.

The official updates from the UK government provide the very latest information on the infection in the UK, including health and travel advice (both for those coming into the UK and those travelling abroad) and information on current travel restrictions. This is an evolving situation and advice is constantly changing based on emerging information.

There is different guidance in place for students arriving from different locations, both within parts of China and from other countries, so it is best to keep checking the official advice before travelling.

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

Before any students arrive on campus or at their accommodation from any affected location where self-quarantine is advised or required, we will be in touch with them directly to provide further assistance and support.

If you are due to begin studies with us soon and you have an urgent enquiry regarding the coronavirus outbreak, please contact globalstudentsupport@studygroup.com for assistance. To help us provide the information that you need quickly, please include your student ID and your Study Centre in the subject of your email.

For enquiries related to students who are already at one of our Study Centres or Colleges, please contact your Study Centre or College, alternatively please contact globalstudentsupport@studygroup.com for assistance.

2. Travel information

The official updates from the UK government provide the very latest information on the infection in the UK, including health and travel advice (both for those coming into the UK and those travelling abroad) and information on current travel restrictions. This is an evolving situation and advice is constantly changing based on emerging information. 

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

There is different guidance in place for students arriving from different locations, both within parts of China and from other countries, so it is best to keep checking the official advice before travelling.

The official updates from the UK government provide the very latest information on the infection in the UK, including health and travel advice (both for those coming into the UK and those travelling abroad) and information on current travel restrictions. This is an evolving situation and so advice is constantly changing based on emerging information. 

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

We are advising all our students currently in the UK to remain here for the February half term holiday and not to travel home if possible. This is to prevent the risk of them not being able to return if anything changes while they are away. All students will be able to remain in their accommodation, or with their host families. Anyone who chooses to leave the UK to travel home will need to adhere to any UK travel advice and restrictions in place at the time they plan to return. We will review this advice as it gets closer to the Easter holidays in April.

If parents were planning to visit their children in the UK during February half term or the Easter holidays we advise you to first check the travel advice from the UK government regarding self-quarantine as it may not be possible for you to spend time with your child if you are arriving from areas identified by PHE.

We have extended the dates of arrival on some courses for students expecting to start in March, April and June in case of disruption to travel plans. If we identify that a student has been delayed and it is too late to join their planned course, we will be proactively contacting those students to make alternative study arrangements.

If we identify that a student has been delayed and it is too late to join their planned course, we will be proactively contacting those students to make alternative study arrangements.

3. Course related information

All our courses are running as normal, and all our Study Centres and Colleges remain open and are operating normally. We have extended the dates of arrival for students from areas impacted by coronavirus and who are expecting to start courses in March, April and June, in case of disruption to travel plans. If we identify that a student has been delayed and it is too late to join their planned course, we will be proactively contacting those students to make alternative study arrangements.

We are committed to working with every student on the options to continue studying with us. If you want to withdraw, please contact your Study Centre or College.

Our standard cancellation and refund policies will have been provided to you when your place was confirmed. If you want to cancel your place, then you should contact your Student Advisor to discuss your individual situation.

We are committed to working with every student on the options to continue studying with us. We have extended the dates of arrival on some courses for students expecting to start in March, April and June in case of disruption to travel plans.

If you have been delayed and it is too late to join your planned course, we will contact you to make alternative study arrangements.

There is no extra cost if you decide to defer your studies to the next available intake.

Our standard cancellation and refund policies will have been provided to you when your place was confirmed.

Additional information

  • For enquiries related to students who are already at one of our Study Centres or Colleges, please contact your Study Centre or College.
  • If you are due to begin studies with us soon and you have an urgent enquiry regarding the coronavirus outbreak, please contact globalstudentsupport@studygroup.com for assistance. To help us provide the information that you need quickly, please include your student ID and your Study Centre in the subject of your email.

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