Coronavirus – Frequently Asked Questions

Region: UK

Correct as of 03.04.2020 at 10:00 GMT


Location information

You can find the latest health and travel advice on the UK government website. We advise that you check this regularly before making any travel plans as this is an evolving situation and advice is constantly changing.

The official updates from the UK government provide the latest health advice and information on how to help prevent the spread of infection in the UK.

View the UK government’s information for the public on the coronavirus.

On 18 March 2020 the UK government announced that schools and colleges would close from Monday 23 March as a response to the COVID-19 outbreak.

As a result, our UK International Study Centres and Bellerbys Colleges closed on 20 March 2020 with all teaching and learning continuing online until further notice.

In light of the current situation within the UK, you should not make any arrangements to travel to the UK at this time.

We have taken a decision to close all our International Study Centres and Colleges with all teaching and learning continuing online until further notice.

We are asking all students to continue to monitor their emails on a regular basis. We will regularly provide tailored instructions to support students in continuing their studies online.

Admissions information

  1. Confirm your place on your course in the usual way.
  2. We will contact you before you are due to begin your studies to provide information about the online alternative available to you.
  3. Let us know that you would like to proceed with your studies online by the specified deadline.
  4. We will register you for your course and you will receive further instructions on how to access our online learning environment to begin your studies.

There have been no changes to our standard entry requirements for our programmes.

Due to the current travel restrictions, UK Visas and Immigration have issued new guidance permitting international students to begin their studies online from their home country without requiring a visa. This means that you do not require a CAS to start your course online.

If you successfully complete your course of online study, a new CAS will be issued to enable you to make your Tier 4 visa application when travel restrictions have been lifted.

If you have not already been issued a CAS; we will not issue a CAS for you to apply for your Tier 4 visa while travel restrictions are in place. You do not require a CAS to start your course online.

If you have already been issued a CAS; we will withdraw the CAS that we recently issued to you which means you will no longer be able to use it to apply for your Tier 4 visa. You do not require a CAS to start your course online.

If you have already been issued a visa and are no longer travelling to the UK; you must inform us so that we can update your visa status with UK Visas and Immigration.

If your visa application is still pending an outcome; you should contact the visa application centre to withdraw your visa application.

We are committed to working with every student on the options to continue studying with us. You will be encouraged to continue with your course, where possible, by online delivery.

If you choose to join our online classes you will have a 7-day introductory period to allow you to decide if this is the right mode of study for you.

If, after the 7 day introductory period you choose not to continue your studies online you have two options available. You can choose to your defer your place to a future intake, or you can choose to cancel your place.

  • If you choose to defer your place, we will work with you to find an alternative study plan so you can begin your studies at the next available intake that offers on-campus teaching in your chosen study destination. If we are unable to find an alternative study plan for you, we will refund the balance of your tuition fees.
  • If you choose to cancel your place, our usual cancellation and refund policy will apply. This will have been provided to you when you confirmed your place.

If you have already booked accommodation in preparation for your studies;

  • If you booked your accommodation independently, you are liable to your accommodation provider for fulfilling your accommodation contract. Please contact your accommodation provider directly for further information.
  • If you booked your accommodation via Study Group, the refund policy will apply and the balance of your accommodation fees will be refunded.

Study information

We are committed to working with every student on the options to continue studying with us and you will be encouraged to continue with your course, where possible, by online delivery.

Online learning will be made available to:

  • Confirmed students who have already arrived in the UK and are unable to attend face-to-face classes
  • Confirmed students who remain in their home country due to government health guidance and/or travel restrictions.

We are working closely with online learning experts to ensure we are leading innovation for the benefit of our students. We intend to provide the same high quality teaching and personal support in our online courses as we would on our campuses.

Teaching, learning and student support will involve some 'live' sessions with your teacher. We will ensure that these sessions are delivered at a time of day which is suitable for the various time-zones of the students in your class.

Most teaching will be delivered through pre-recorded lessons and independent learning tasks that you can complete at a time of day that suits you.

Teachers will also be engaging with you individually in order to provide academic and pastoral support.

Your learning materials will be hosted on our virtual learning environment. We will provide technical support via email if you need it.

For a quality online learning experience, you will need:

  • A reliable laptop or desktop computer with internet access
    • Operating system
      Recommended: Windows 10, Mac OSX Sierra, iPad IOS10
    • Internet speed
      Use a broadband connection (256 Kbit/sec or faster—this will ensure that you can view videos and online presentations) through USB wireless modem, ADSL, T1/T2, fibre optic or cable
  • A place to concentrate on your studies - ideally a private area with a comfortable chair and a desk
  • Earphones, earbuds or speakers that will enable you to hear audio content clearly.

Your attendance will be monitored through your engagement with online learning activities. You will be expected to engage with all course activities provided to you.

  • Assessments will be held online via coursework submissions. We use Turnitin software which scans for plagiarism and other forms of academic impropriety.
  • There may be some skills that we can't assess online such as practical lab skills and we are looking at alternatives for students impacted by this. As government travel guidance is changing regularly, we will provide more guidance on assessments and exams relating to specific programmes of study in due course. These will be in line with approaches taken by our university partners and, as appropriate, with guidance that is due to be issued by the UK government’s Department for Education.

Currently, there has been no change made to this aspect of our programmes. Students will continue to work towards the same targets, and we will be supporting you to achieve these through online sessions.

On successful completion of your programme you will of course be supported in your transition to degree programme studies at your chosen university.

Additional information

Where should I go if I have further questions?

For enquiries related to students who are already at one of our Study Centres or Colleges, please contact the centre. Please send all other enquiries to globalstudentsupport@studygroup.com.

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