Latest guidance and move to online learning

We’ll help you get to where you want to be


We will help get you on the right course and route to your chosen career, and ultimately studying on campus, as soon as we can.

We are doing everything to make sure that your education isn’t impacted due to COVID-19. That’s why our programs will start online to ensure you don’t have to delay the start of your course.

Teaching will take place in our virtual classrooms, and we are committed to helping you reach your ultimate goal of studying on campus as soon as we can.

On-campus teaching will resume as soon as possible and we will support you to smoothly transition to on-campus learning when the time comes. We will help you get to where you want to be and support you on your pathway to university.

This page is for students looking to study a pathway program for progression to university in Australia. Students for Charles Sturt University Study Centres should visit our online learning page for the Study Centres

World-class education

You will experience the level of exceptional, high-quality teaching you would expect from on-campus learning, whether you start your studies online before moving to campus or not.

Supportive environment

Academic guidance, tutorial sessions, careers support and personal and welfare support is all available online from the same specialist staff. You’ll be part of a community of students, connected through live classes and discussion groups, and we’ll be here to support you every step of the way.

21-day money back* satisfaction offer


For a number of our programs, students can try online learning for 21 days or until census.* We understand you might be unsure about studying online, so we are now offering an extended introductory period to ensure you have confidence and financial peace of mind to begin your studies online.

If, within the introductory period, you decide not to continue with your studies online, you can select to defer your place or withdraw your place with a full refund on your tuition fees.

*Not applicable to all programs. Students are required to demonstrate 80% attendance online in virtual classrooms. Additional terms and conditions in the FAQs below.

Visa refund promise


We will support students who have started their studies online to transition to on-campus learning as soon as we can. In the unlikely event that a student’s visa application to continue their studies at a Centre in the 2020/21 academic year is unsuccessful, we have amended our refund policy to ensure they will be entitled to a refund of fees as the circumstances may dictate.

Terms and conditions can be found in the FAQs below.


Stephen Shaw, teacher

“It’s still a first-class education. All the important parts of teaching – good explanations, feedback, explanation of next steps, group work – are still going on. It’s just the big difference is we’re not all together in the same room.”

Stephen Shaw, teacher 
Taylors College Auckland


Government health and travel information

Currently, only Australian citizens, residents and immediate family members can travel to Australia.

The official updates from the Australian Government Department of Health provide the very latest information, including health and travel advice (both for those coming into the country and those travelling abroad) and information on current travel restrictions. As this is an evolving situation and advice is being regularly updated, we encourage you to head to the following sites for the most up-to-date advice:

The official updates from the Australian Government Department of Health provide the very latest information, including health and travel advice (both for those coming into the country and those travelling abroad) and information on current travel restrictions. This is an evolving situation and advice is being regularly updated.

Please refer to the Study Centre or College website for specific information.

Currently, only Australian citizens, residents and immediate family members can travel to Australia.

Please refer to the Australian Department of Home Affairs website for the latest information regarding border closures, visas, visa extensions and other travel advice.

We are proactively contacting all students regarding their arrival and any alternative study arrangements. Should you have questions, please contact your Study Centre or College, alternatively please contact globalstudentsupport@studygroup.com for assistance.

Admissions information

  1. Confirm your place on your course in the usual way.
  2. We will contact you before you are due to begin your studies to provide information about the online alternative available to you.
  3. Let us know that you would like to proceed with your studies online by the specified deadline.
  4. We will register you for your course and you will receive further instructions on how to access our online learning environment to begin your studies.

Due to the current travel restrictions, the Australian Government Department of Home Affairs has indicated you will not need a visa if you are overseas and studying online with an Australian education provider. 

You do not need a Confirmation of Enrolment (CoE) to being your program online. We will issue a CoE for you to apply for a visa when government restrictions are due to be lifted and we believe it is safe to resume on-campus teaching. For more up to date information, please refer to homeaffairs.gov.au

If you have already been issued a visa and are no longer travelling to Australia and are discontinuing to study; you must inform us so that we can update your visa status with the Australian Department of Home Affairs.

If your visa application is still pending an outcome; you should contact the visa application centre to withdraw your visa application.

We will support students who have started their studies online to transition to on-campus learning as soon as we can. In the unlikely event that a student’s visa application to continue their studies at a Centre in the 2020/21 academic year is unsuccessful, we have amended our refund policy to ensure they will be entitled to a refund of fees as the circumstances may dictate.

Visa and withdrawal from Study Group restrictions on refund offers

Withdrawal reason

✓ = refunded

x = not refunded

Enrolment fee ($335)  Fees for current term or semester (including tuition fee deposit)  Fees for next term or semester  Fees for future terms or semesters 
Visa rejection due to: 
Student error (including fraud)  x  x  x
Standard visa refusal 
Change of student risk category 
Fraud  x
Agent error (including fraud) 
Visa/immigration service error 
Study Group error 
Student withdrawal from studies due to: 
Student does not pass our GTE assessment* 
Change of mind 
Change of programme dates 

*Applicable in situations where students have met all Study Group academic entry requirements (and pre-GTE screening) but are not eligible to receive an CoE based on GTE issue.

We are committed to working with every student on the options to continue studying with us. You will be encouraged to continue with your course, where possible, by online delivery.

A number of our programs include a 21-day introductory period to allow you to decide if this is the right mode of study for you.

If, during the 21-day introductory period you choose not to continue your studies online you have two options available. You can choose to defer your place to a future intake, or you can choose to withdraw your place.

  • If you choose to defer your place, we will work with you to find an alternative study plan so you can begin your studies at the next available intake that offers on-campus teaching in your chosen study destination. If we are unable to find an alternative study plan for you, we will refund the balance of your tuition fees.
  • If you choose to withdraw your place, our usual cancellation and refund policy will apply. This will have been provided to you when you confirmed your place.

If you have already booked accommodation in preparation for your studies;

  • If you booked your accommodation independently, you are liable to your accommodation provider for fulfilling your accommodation contract. Please contact your accommodation provider directly for further information.
  • If you booked your accommodation via Study Group, the refund policy will apply and the balance of your accommodation fees will be refunded.

For a number of our programs, students can try online learning for 21 days or until census.*

We understand you might be unsure about studying online, so we are now offering an extended introductory period to ensure you have confidence and financial peace of mind to begin your studies online.

You will have 21 days, or until census, to experience learning online with us and make an informed decision about whether it is the right mode of study for you. If, within the 21-day introductory period, you decide not to continue with your studies online, you can select to defer your place or withdraw your place with a full refund on your tuition fees.

Terms and conditions

If you choose to join our online classes you will have a 21-day introductory period to allow you to decide if this is the right mode of study for you*. You are not required to provide a reason for withdrawing, however, you are required to demonstrate at least an 80% attendance rate.

If, within the introductory period, you choose not to continue your studies online you have two options available:

  • defer your place to a future intake,
  • or withdraw your place.

If you choose to defer your place, we will work with you to find an alternative study plan so you can begin your studies at the next available intake that offers on-campus teaching in your chosen study destination. If we are unable to find an alternative study plan for you, we will refund the balance of your tuition fees. If you choose to withdraw your place, our usual pre-enrolment cancellation and refund policy will apply. This will have been provided to you when you confirmed your place.

*This offer is not available for the following programs:

  • ANU Diplomas (Computing, Creative Design, Liberal Studies, Music, Science)
  • Flinders International Study Centre – Pre-Masters Business Program
Refer to the college or provider website for the refund policies as they apply to these programs. 

If you choose to defer your place, we will work with you to find an alternative study plan so you can begin your studies at the next available intake offering on-campus teaching in your chosen study destination.

Online study information

We are committed to working with every student on the options to continue studying with us and you will be encouraged to continue with your course, where possible, by online delivery.

Virtual learning will be made available to:

  • Confirmed students who have already arrived in Australia and are unable to attend face-to-face classes
  • Confirmed students who remain in their home country due to government health guidance and/or travel restrictions.

We are working closely with online learning experts to ensure we are leading innovation for the benefit of our students. We intend to provide the same high quality teaching and personal support in our virtual classrooms as we would on our campuses.

Teaching, learning and student support will involve 'live' sessions with your teacher. We will ensure that these sessions are delivered at a time of day which is suitable for the various time-zones of the students in your class.

Teachers will also be engaging with you individually in order to provide academic and pastoral support.

To give you an idea of what a weekly timetable will look like, this is a sample timetable for a student studying at Taylors College Perth. Please note, classes are taught at the local time in Australia, not your home country.

Period Monday Tuesday Wednesday Thursday Friday

10:00 to 10:30

Physics tutorial

 

 

10:30 to 11:00

Writing workshop

Computing tutorial

Math tutorial with Danny or Pete

Marketing tutorial

Economics tutorial

Media tutorial 

Accounting tutorial

11:00 to 11:30

11:30 to 12:00


 

12:00 to 12:30

 

 

Reading workshop

Biology tutorial

Chemistry tutorial

English tutorial with Kelly, Anthony or Brian


12:30 to 13:00

   

13:00 to 13:30


     
13:30 to 14:00           
14:00 to 14:30   Linguistics tutorial       Grammar workshop 
14:30 to 15:00       

If you begin your studies online, you will receive everything you would expect from our programs whilst knowing that you haven’t had to delay your study and career ambitions.

You can expect:

  • World-class teaching
  • One-to-one sessions with your tutor
  • An engaged, international community
  • English language tuition

Starting a program online during the current climate will show universities (and future employers) that you are committed to learning and are eager to progress your education and career.

Technology requirements for Study Group online courses

To access virtual classroom, course materials, LMS/VLE and undertake assessments, it is important to be prepared with the appropriate technology.

Computer

While it is possible to access and interact with most course content using various tablets and smartphones, such as iPads, iPhones and Android devices, these devices will not work for assessments and therefore it is important that you have a PC or Mac based computer available for use.

PC

  • Any Microsoft Windows based PC (laptop or desktop, preferably running Windows 10)
  • Web Browser: Google Chrome or Microsoft Edge (Chromium version)
  • Webcam
  • Microphone
  • Installation of Zoom for Virtual Classroom

Mac

  • Any Apple MacOS based laptop or desktop
  • Web Browser: Google Chrome or Microsoft Edge (Chromium version)
  • Webcam
  • Microphone
  • Installation of Zoom for Virtual Classroom

Internet Connection

Internet connectivity is required for access to all coursework. Internet connectivity could be in the form of a fixed line connection, 3G/4G/5G, wi-fi or other technologies.

Minimum: 600kbps download and 600kbps upload speed

Recommended: at least 1.5Mbps download and 1.5Mbps upload speed

Zoom Restricted Countries

Zoom is used for access to virtual classroom and is therefore an important part of all courses. Zoom is unavailable or restricted in several countries, with the full restricted list available here. While Zoom may still work from the countries listed, individuals should test Zoom using their own equipment to ensure connectivity.

Your attendance will be monitored through your engagement with online learning activities. You will be expected to engage with all course activities provided to you.

  • Assessments will be held online via coursework submissions. We use Turnitin software which scans for plagiarism and other forms of academic impropriety.
  • There may be some skills that we can't assess online such as practical lab skills and we are looking at alternatives for students impacted by this. As government travel guidance is changing regularly, we will provide more guidance on assessments and exams relating to specific programmes of study in due course. These will be in line with approaches taken by our university partners and, as appropriate, with guidance that is due to be issued by the Australian government’s Department of Education.

Currently, there has been no change made to this aspect of our programs. Students will continue to work towards the same targets, and we will be supporting you to achieve these through online sessions.

On successful completion of your program you will of course be supported in your transition to degree program studies at your chosen university.

Additional information

Online disclaimer:

Teaching will start online if your study centre/college remains closed or partially closed at the time you are due to begin your program. We will reopen our study centres and colleges when we determine it is safe and viable to do so guided by advice from government and public health authorities and in consultation with our university partners. When the time comes, we will provide the information and pre-arrival support you need so that you are fully prepared to travel and begin studying on campus. 

Where should I go if I have further questions?

For enquiries related to students who are already at one of our Study Centres or Colleges, please contact the centre. Please send all other enquiries to globalstudentsupport@studygroup.com.

Page last updated on 06.07.2020 at 13:30 GMT

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