Coronavirus – Frequently Asked Questions


We will get you on the right course and route to your chosen career, and ultimately studying on campus, as soon as we can.

You will soon be starting or preparing to start your studies with us in Dublin. We understand that under these circumstances, things may look different than normal.

On this page we want to inform you as clearly/much as possible about the measures and developments in Ireland during COVID-19. These questions and answers will be updated in accordance with guidelines from the Irish Government and Ministry of Education.

World-class education

You will experience a unique educational journey with excellent teaching in a supportive academic development, whether you start your studies online before moving to campus or not

Supportive environment

Academic guidance, tutorial sessions, careers support and personal and welfare support will continue to be available from the same specialist staff. You’ll be part of a community of students, connected through live classes and discussion groups, and we’ll be here to support you every step of the way.

Entry requirements

To help you with your application we are accepting more English tests for entry on to our programmes at UCD ISC.

21-day money back* satisfaction offer

We want to make sure you are confident on your pathway to academic success. That’s why when you start one of our online programmes, you will have a 21-day introductory period to experience learning online.

If, within the 21-day introductory period you choose not to continue your studies online you have two options available. You can choose to defer your place to a future intake, or you can choose to withdraw your place at no extra cost.

*Provided you have an online attendance level of 80% or more

Free preparation course

Begin your studies with confidence. Improve your academic knowledge, skills and language ability on our free Prepare for Success course. You’ll benefit from 100 hours of online study, designed to give you the competitive edge to succeed in your programme.

1. Location information

You can find the latest health and travel advice on the Irish Department of Health website. We advise that you check this regularly before making any travel plans as this is an evolving situation and advice is constantly changing.

In light of the current situation, the International Study Centre closed on 20 March 2020 with all programmes continuing online.

Our Centres and Colleges will be open for your studies in 2020.* Further details about your Centre or College will be provided soon.

If you can’t travel to arrive in time for the start of the first term, you can start your programme online from home. Our transition plan will ensure you have a smooth transfer to your Centre.

*Subject to satisfactory completion of our detailed health and safety risk assessment.

Our Centres and Colleges will be open for you to begin your studies.*

We’ll ensure that you have all the information and support you need to ahead of your move to Ireland.

You should check government health and travel advice regularly before making any plans to travel.

*Subject to satisfactory completion of our detailed health and safety risk assessment.

2. Admissions information

To determine English language proficiency, we will now accept a wider range of English tests including:

English tests
IELTS General or Academic (UKVI or Non UKVI)
IELTS Indicator
IGCSE/O Level English - GCSE C
TOEFL iBT AS/A Level Englush - GCSE C
TOEFL Home Edition IB English - 4SL if through English
Duolingo American High School Diploma English
  Ghana WAEC/WASSCE English - C
  Nigerian NECO English - B3 
  KCSE English - B9 
  SPM English - Cambridge English Language 
  1119 Grade B4 
  HKDSE English - Level 4 

We are committed to working with every student on the options to continue studying with us.

If you cannot travel for the start of the first term, you can start your studies online from home. Starting your studies online will ensure you can still achieve your academic and career goals and progress to your chosen university degree, on time, from wherever you are in the world.

We are offering an extended introductory period to ensure you have confidence and financial peace of mind to begin your studies online.

You can try our online pathway programmes for 21 days before you make an important choice about how to continue with your education. If, within 21 days, you decide not to continue with your studies online, you can still select to defer your place, or withdraw from your studies with a full refund.* For further details, please refer to the Terms and Conditions page on our website.

*Provided you have an online attendance level of 80% or more.

3. Study information

In order to create the safest possible learning environment, and whilst social distancing restrictions are in place, you will enjoy a mixture of face to face and online learning.

When our International Study Centres and Colleges open, you'll receive a warm welcome and plenty of support to help you succeed. We will offer both face-to-face and online welcome activities to help you settle in to student life and make the most of your student experience. As part of our programme of welcome activities we will encourage you to take the opportunity to meet your teachers and fellow students both face-to-face and online - you will be fully part of our international community from day one.

As soon as you start your programme, you will meet other international students who are going through a very similar experience to you. During your time in Ireland, you will have the opportunity to join clubs and societies where you will meet people who share a common interest.

Your health and wellbeing are our top priority. We have put a rigorous health and safety risk-assessment in place so you can be assured of a safe and inclusive campus environment. We will ensure you feel confident to start your programme in Ireland. Your Centre will be adapted to ensure that it is safe, through the following measures:

  • We will encourage the wearing of face-coverings around our buildings;
  • We will provide hand sanitisers in all our buildings;
  • We will have enhanced regular cleaning and sterilising regimes;
  • We will manage the flow of people around our buildings;
  • We will manage social distancing including limiting class sizes;
  • We will make use of online learning and will ensure the right balance of face-to-face interactions and engaging with learning and fellow students online.
  • We will take additional steps to ensure that vulnerable students or those with special requirements are given enhanced and appropriate levels of support.

We are committed to working with every student on the options to continue studying with us and if you cannot travel for the start of the first term, you can start your studies online from home.

If you begin your studies online, you will receive everything you would expect from a pathway programme whilst knowing that you haven’t had to delay your study and career ambitions.

You can expect:

  • World-class teaching
  • One-to-one sessions with your personal tutor
  • An engaged, international community
  • English language tuition

Studying online is an excellent way to prepare for university study and your future career. Starting a programme online during the current climate will show universities (and future employers) that you are committed to learning and are eager to progress your education and career.

"We are receiving wonderful and strategic support."
Mustafa from Pakistan
Studying International Foundation Year

Technology requirements for Study Group online courses

To access virtual classroom, course materials, LMS/VLE and undertake assessments, it is important to be prepared with the appropriate technology.


While it is possible to access and interact with most course content using various tablets and smartphones, such as iPads, iPhones and Android devices, these devices will not work for assessments and therefore it is important that you have a PC or Mac based computer available for use.


  • Any Microsoft Windows based PC (laptop or desktop, preferably running Windows 10)
  • Web Browser: Google Chrome or Microsoft Edge (Chromium version)
  • Webcam
  • Microphone
  • Installation of Zoom for Virtual Classroom


  • Any Apple MacOS based laptop or desktop
  • Web Browser: Google Chrome or Microsoft Edge (Chromium version)
  • Webcam
  • Microphone
  • Installation of Zoom for Virtual Classroom

Internet Connection

Internet connectivity is required for access to all coursework. Internet connectivity could be in the form of a fixed line connection, 3G/4G/5G, wi-fi or other technologies.

Minimum: 600kbps download and 600kbps upload speed

Recommended: at least 1.5Mbps download and 1.5Mbps upload speed

Zoom Restricted Countries

Zoom is used for access to virtual classroom and is therefore an important part of all courses. Zoom is unavailable or restricted in several countries, with the full list available here. While Zoom may still work from the countries listed, individuals should test Zoom using their own equipment to ensure connectivity.

Your attendance will be monitored through your engagement with online learning activities. You will be expected to engage with all course activities provided to you.

Assessments will be held online via coursework submissions. We use Turnitin software which scans for plagiarism and other forms of academic impropriety.

There may be some skills that we can't assess online, such as practical lab skills, and we are looking at alternatives for students impacted by this.

As government travel guidance is changing regularly, we will provide more guidance on assessments and exams relating to specific programmes of study in due course. These will be in line with approaches taken by University College Dublin and, as appropriate, with guidance that is due to be issued by the Irish government’s Department for Education and Skills.

Currently, there has been no change made to this aspect of our programmes. Students will continue to work towards the same targets, and we will be supporting you to achieve these through online sessions.

When you progress you will of course be supported in your transition to degree programme studies at university.

Additional information

  • For enquiries related to students who are already at one of our Study Centres or Colleges, please contact your Study Centre or College.
  • If you are due to begin studies with us soon and you have an urgent enquiry regarding the coronavirus outbreak, please contact for assistance. To help us provide the information that you need quickly, please include your student ID and your Study Centre in the subject of your email.

Page last updated on 14.07.2020 at 12:30 GMT

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