Coronavirus – Frequently Asked Questions

Region: Australia

Please note that this guidance is not applicable for students from Charles Sturt University.

Correct as of 27.02.2020 at 16:45 GMT


1. Health information

The official updates from the Australian government Department of Health provide the very latest information, including health and travel advice (both for those coming into the country and those travelling abroad) and information on current travel restrictions. This is an evolving situation and advice is being regularly updated.

https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

We are carefully following the advice of the Australian government to ensure the health of our whole Australian community, including all our students and staff.

https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

All our staff and students have been instructed on what to do if they feel unwell. Our staff are ensuring that students adhere to basic hygiene recommendations about regular hand washing and how to look after themselves. Posters about this have been displayed in all our Study Centres and Colleges. Our welfare teams on each campus are trained to support students who have health concerns, including the coronavirus. These teams are available to support all students if they are worried about their own health or if they have any other concerns related to the coronavirus.

No, we are not testing students and have no plans to do so unless advised to by Australian government Department of Health officials.

The World Health Organization has said that there is no public health requirement or recommendation to use face masks. However if students wish to wear face masks they are welcome to do so. Our staff are ensuring that students adhere to basic hygiene recommendations about regular hand washing and how to look after themselves.

Our staff are ensuring that students adhere to basic hygiene recommendations about regular hand washing and how to look after themselves.

Students often fall ill with everyday colds, coughs and infections and our staff are well trained to look after any student that is feeling unwell. Given the current situation, staff are being extra vigilant.

Please be assured that the Australian government is prepared and has put in place infection control measures, and the healthcare system is equipped to manage any further cases should they occur.

If a student falls ill with symptoms that we suspect may be the coronavirus, they will receive urgent medical attention and will be tested by medical professionals. If the virus is diagnosed, the relevant state or territory authority will be contacted and the student will be isolated, cared for, and monitored in the nearest hospital.

The official updates from the Australian government Department of Health provide the very latest information, including health and travel advice (both for those coming into the country and those travelling abroad) and information on current travel restrictions.

https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

If you are due to begin studies with us soon and you have an urgent enquiry regarding the coronavirus outbreak, please contact globalstudentsupport@studygroup.com for assistance. To help us provide the information that you need quickly, please include your student ID and your Study Centre in the subject of your email.

For enquiries related to students who are already at one of our Study Centres or Colleges, please contact your Study Centre or College, alternatively please contact globalstudentsupport@studygroup.com for assistance.

2. Travel information

The official updates from the Australian government Department of Health provide the very latest information, including health and travel advice (both for those coming into the country and those travelling abroad) and information on current travel restrictions. This is an evolving situation and advice is being updated regularly.

https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

The Australian Government Department of Home Affairs has given advice which states that 'students will only be allowed to enter Australia if they have been outside China for more than 14 consecutive days prior to travelling to Australia. If you attempt to travel to Australia from mainland China within 14 days of your departure, either directly or by transiting through another country, your airline will not allow you to board the flight.' - Department of Home Affairs, Advice for students information sheet

This updated published advice infers that if a student that has been outside of mainland China for a period of 14-days, they may be able to enter Australia. They would not be required to self-isolate for a further 14-days after arrival in Australia.

Year 11 and 12 students who remain in China due to Australian travel restrictions (apart from those from Hubei Province) have been offered a strict pathway to resume their studies in recognition of the importance of the final two years of school. The exemptions will be considered on case by case basis.

Department of Education, Skills and Employment (Novel coronavirus 2019-nCoV)

Please note that the guidelines are in place to ensure public safety and restrict the spread of the virus, as it may take up to 14 days before you begin displaying symptoms.

The official updates from the Australian government Department of Health provide the very latest information, including health and travel advice (both for those coming into the country and those travelling abroad) and information on current travel restrictions.

https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

While we understand your desire to travel home for the break, please keep in mind that there are travel restrictions in place for Australia, with relevant regulatory authorities advising against travel to mainland China at this time. Should you decide to travel to mainland China during the break, you will need to adhere to any relevant government travel advice and restrictions in place at the time, when you decide to return.

We ask that you notify us of any decision to travel to mainland China while travel restrictions are in place. Please note that a delay in returning might result in missed assessments or the risk of missing long periods of study, requiring deferment of your course to a future date. In turn, this could of course delay entry to your chosen university.

If your travel plans are affected by travel restrictions, please contact globalstudentsupport@studygroup.com to discuss your individual situation.

We are proactively contacting all students regarding their arrival and any alternative study arrangements. Should you have questions, please contact your Study Centre or College, alternatively please contact globalstudentsupport@studygroup.com for assistance.

3. Course related information

All our Study Centres and Colleges remain open. We have extended the dates of arrival on some courses due to the imposed travel restrictions. We are proactively contacting all students regarding their arrival and any alternative study arrangements. Should you have questions, please contact your Study Centre or College, alternatively please contact globalstudentsupport@studygroup.com for assistance.

We are committed to working with every student on the options to continue studying with us despite current travel restrictions. If you want to withdraw, please contact your Study Centre or College.

Our standard cancellation and refund policies will have been provided to you when your place was confirmed. If you want to cancel your place, then you should contact your Student Advisor to discuss your individual situation.

We are committed to working with every student on the options to continue studying with us.

We are proactively contacting all students regarding their arrival and any alternative study arrangements.

There is no extra cost if you decide to defer your studies to the next available intake.

Should you have questions, please contact your Study Centre or College, alternatively please contact: globalstudentsupport@studygroup.com for assistance

Additional information

  • For enquiries related to students who are already at one of our Study Centres or Colleges, please contact your Study Centre or College.
  • If you are due to begin studies with us soon and you have an urgent enquiry regarding the coronavirus outbreak, please contact globalstudentsupport@studygroup.com for assistance. To help us provide the information that you need quickly, please include your student ID and your Study Centre in the subject of your email.

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