Your course. Our commitment.

Our Colleges are open for your studies.


We will help you get to where you want to be, while keeping your safety and wellbeing our first priority. We are excited to announce the reopening our Study Group Centres and Colleges and we look forward to welcoming you.* Start your programme on campus or online now and progress to your chosen university without delay.**

Flexibility

If you are based offshore and cannot travel to New Zealand, you can start your studies online from home. Our transition plan will ensure you have a smooth transfer to New Zealand when you are able to do so. We can assure you that as soon as we have information about borders reopening, we will provide an update. 

Highly engaging learning and teaching

We’re open for your studies. In order to create the safest possible learning environment, you will benefit from a mixture of as many face-to-face interactions as possible, supported by virtual learning. You will also receive one-to-one support, giving you help and guidance every step of the way. 

A safe and inclusive environment

We have completed risk assessments to ensure that we have created a healthy and safe learning environment when you arrive (subject to local government restrictions, border closures). We will ensure you feel confident to start your programme in New Zealand. 

Student experience and community

You'll receive a warm welcome and plenty of support to help you succeed. We will offer both face-to-face and online welcome activities to help you settle into student life and make the most of your student experience. As part of our programme of welcome activities we will encourage you to take the opportunity to meet your teachers and fellow students both face-to-face and online – you will be fully part of our international community from day one. As soon as you start your programme, you will meet other international students who are going through a very similar experience to you. During your time in New Zealand, you will have the opportunity to join clubs and societies where you will meet people who share a common interest. 

* Subject to local government restrictions (including border closures and campus restrictions) and compliance with Study Group’s detailed risk assessment.
** Subject to meeting progression requirements.

Safe and inclusive environment

Your health and wellbeing are our top priority. We have conducted rigorous risk assessments and incorporated all local health authority requirements so that you can be assured of a safe and inclusive campus environment.

Top 3 safest country

New Zealand has been ranked the third safest country in the world during the COVID-19 pandemic according to data from an international research group, Deep Knowledge Ventures (Coronavirus Health and Safety Countries Ranking).

Entry requirements

If you start your studies online you can benefit from our expanded the list of entry requirements that we are accepting for some programmes. Contact us now to obtain more information on our expanded list of entry requirements.

Pre-arrival support


From visa application through to booking your accommodation, you’ll be fully supported by our dedicated team every step of the way. We’ll ensure that you have all the information and support you need to ahead of your move to New Zealand. We will provide you with pre-arrival information to prepare you for your move to New Zealand; including information about what to pack, how to make friends and how to make the most of your time in a new city.


Stephen Shaw, teacher

“It’s still a first-class education. All the important parts of teaching – good explanations, feedback, explanation of next steps, group work – are still going on. It’s just the big difference is we’re not all together in the same room.”

Stephen Shaw, teacher
Taylors College Auckland


Government health and travel information

Currently, only New Zealand residents and citizens (and their children and partners) are permitted to enter New Zealand.

On Tuesday 11 August 2020, the New Zealand government announced Auckland will be going to Level 3 lockdown n for three (3) days as a result of the discovery of four new COVID-19 cases in the city. The lockdown will take effect from midday Wednesday 12 August and will be reviewed on Friday 14 August. You can view the New Zealand Prime Minister’s announcement here. Other parts of New Zealand, including Hamilton, are not affected. However, we will continue to provide updates as the situation evolves.

The official updates from the New Zealand Ministry of Health provides the very latest information, including health and travel advice (both for those coming into the country and those travelling abroad) and information on current travel restrictions. Head to the following sites for the most up-to-date advice:

The official updates from the New Zealand Ministry of Health provide the very latest information, including health and travel advice (both for those coming into the country and those travelling abroad) and information on current travel restrictions. This is an evolving situation and advice is being regularly updated.

On Tuesday 11 August 2020, the New Zealand government announced Auckland will be going to Level 3 lockdown for three (3) days as a result of the discovery of four new COVID-19 cases in the city. The lockdown will take effect from midday Wednesday 12 August and will be reviewed on Friday 14 August.

Taylors Auckland students have been advised that the campus is closed effective immediately and we will be moving to the virtual classroom. Our support staff have also reached out to each student individually to check on their welfare and assist them with any questions or concerns.

On a positive note, we can confirm that there is no disruption to classes at Taylors Auckland. Students will resume learning via StudySmart in the familiar virtual classroom setup for the time being.

Waikato Pathways College remains open with physical distancing requirements in place.

If you are based offshore and cannot travel to New Zealand, you can still start your programme online from home. As soon as borders reopen*, we will provide you with the guidance, support and information you need to transition to face-to-face teaching on our campus.

* Subject to local government restrictions (including border closures and campus restrictions) and compliance with Study Group’s detailed risk assessment.

The New Zealand border has been closed to almost all travellers from Thursday 19 March, 2020.

Please refer to the New Zealand Immigration website for the latest information regarding border closures, visas, visa extensions and other travel advice.

We are proactively contacting all students regarding any alternative study arrangements. Should you have questions, please contact your Study Centre or College, alternatively please contact globalstudentsupport@studygroup.com for assistance.

Admissions information

  1. Confirm your place on your course in the usual way.
  2. We will contact you before you are due to begin your studies to provide information about the online alternative available to you.
  3. Let us know that you would like to proceed with your studies online by the specified deadline.
  4. We will register you for your course and you will receive further instructions on how to access our online learning environment to begin your studies.

Due to the current travel restrictions, Immigration New Zealand have issued new guidance permitting international students to begin their studies online from their home country without requiring a visa.

If you have deferred your study to later in the year or early 2021; please inform the College and we will notify Immigration New Zealand. Your visa will remain valid over this period. Your file will be updated with this information. Refer to Immigration New Zealand for the latest updates. 

If you have already been issued a visa and are no longer travelling to New Zealand; you must inform us so that we can update your visa status with Immigration New Zealand.

If your visa application is still pending an outcome; you should contact the visa application centre to withdraw your visa application.

We will support students who have started their studies online to transition to on-campus learning as soon as we can. In the unlikely event that a student’s visa application to continue their studies at a Centre in the 2020/21 academic year is unsuccessful, we have amended our refund policy to ensure they will be entitled to a refund of fees as the circumstances may dictate. 

This pertains to students studying at Taylors College Auckland. For the refund policy pertaining to Waikato Pathways College, please visit the College website.

Visa and withdrawal from Study Group restrictions on refund offers

Withdrawal reason

✓ = refunded

x = not refunded

Enrolment fee ($335)  Fees for current term or semester (including tuition fee deposit)  Fees for next term or semester  Fees for future terms or semesters 
Visa rejection due to: 
Student error (including fraud)  x  x  x
Standard visa refusal 
Change of student risk category 
Fraud  x
Agent error (including fraud) 
Visa/immigration service error 
Study Group error  ✓ 
Student withdrawal from studies due to: 
Student does not pass our GTE assessment* 
Change of mind 
Change of programme dates 

*Applicable in situations where students have met all Study Group academic entry requirements (and pre-GTE screening) but are not eligible to receive an CoE based on GTE issue.

We are committed to working with every student on the options to continue studying with us. You will be encouraged to continue with your course, where possible, by online delivery.

A range of our virtual classes include a 21-day introductory period to allow you to decide if this is the right mode of study for you.

If, during the 21 day introductory period you choose not to continue your studies online you have two options available. You can choose to defer your place to a future intake, or you can choose to withdraw your place.

  • If you choose to defer your place, we will work with you to find an alternative study plan so you can begin your studies at the next available intake that offers on-campus teaching in your chosen study destination. If we are unable to find an alternative study plan for you, we will refund the balance of your tuition fees.
  • If you choose to withdraw your place, our usual cancellation and refund policy will apply. This will have been provided to you when you confirmed your place.

If you have already booked accommodation in preparation for your studies;

  • If you booked your accommodation independently, you are liable to your accommodation provider for fulfilling your accommodation contract. Please contact your accommodation provider directly for further information.
  • If you booked your accommodation via Study Group, the refund policy will apply and the balance of your accommodation fees will be refunded.

For a number of our programmes, students can try online learning for 21 days or until census.*

We understand you might be unsure about studying online, so we are now offering an extended introductory period to ensure you have confidence and financial peace of mind to begin your studies online.

You will have 21 days, or until census, to experience learning online with us and make an informed decision about whether it is the right mode of study for you. If, within the 21-day introductory period, you decide not to continue with your studies online, you can select to defer your place or withdraw your place with a full refund on your tuition fees.

Terms and conditions

If you choose to join our online classes you will have a 21-day introductory period to allow you to decide if this is the right mode of study for you*.

If, within the introductory period, you choose not to continue your studies online you have two options available:

  • defer your place to a future intake,
  • or withdraw your place.

If you choose to defer your place, we will work with you to find an alternative study plan so you can begin your studies at the next available intake that offers on-campus teaching in your chosen study destination. If we are unable to find an alternative study plan for you, we will refund the balance of your tuition fees. If you choose to withdraw your place, our usual pre-enrolment cancellation and refund policy will apply. This will have been provided to you when you confirmed your place.

*This offer is not available for the following programmes:

  • The University of Auckland’s Foundation Studies Certificate
  • Waikato Pathways College - all programmes
Refer to the college or provider website for the refund policies as they apply to these programmes. 

If you would like to defer your place, we will work with you to find an alternative study plan so you can begin your studies at the next available intake offering on-campus teaching in your chosen study destination.

Online study information

We are committed to working with every student on the options to continue studying with us and you will be encouraged to continue with your course, where possible, by virtual delivery.

Virtual learning will be made available to:

  • Confirmed students who have already arrived in New Zealand and are unable to attend face-to-face classes
  • Confirmed students who remain in their home country due to government health guidance and/or travel restrictions.

If you are based offshore and cannot travel to New Zealand, you can still start your programme online from home. As soon as borders reopen we will provide you with the guidance, support and information you need to transition to face-to-face teaching on our campus.

We are working closely with online learning experts to ensure we are leading innovation for the benefit of our students. We intend to provide the same high quality teaching and personal support in our online courses as we would on our campuses.

Teaching, learning and student support will involve 'live' sessions with your teacher. We will ensure that these sessions are delivered at a time of day which is suitable for the various time-zones of the students in your class.

Teachers will also be engaging with you individually in order to provide academic and pastoral support.

If you begin your studies online, you will receive everything you would expect from a pathway programme whilst knowing that you haven’t had to delay your study and career ambitions.

You can expect:

  • World-class teaching
  • One-to-one sessions with your personal tutor
  • An engaged, international community
  • English language tuition

Studying online is an excellent way to prepare for university study and your future career. Starting a programme online during the current climate will show universities (and future employers) that you are committed to learning and are eager to progress your education and career.

Technology requirements for Study Group online courses

To access virtual classroom, course materials, LMS/VLE and undertake assessments, it is important to be prepared with the appropriate technology.

Computer

While it is possible to access and interact with most course content using various tablets and smartphones, such as iPads, iPhones and Android devices, these devices will not work for assessments and therefore it is important that you have a PC or Mac based computer available for use.

PC

  • Any Microsoft Windows based PC (laptop or desktop, preferably running Windows 10)
  • Web Browser: Google Chrome or Microsoft Edge (Chromium version)
  • Webcam
  • Microphone
  • Installation of Zoom for Virtual Classroom

Mac

  • Any Apple MacOS based laptop or desktop
  • Web Browser: Google Chrome or Microsoft Edge (Chromium version)
  • Webcam
  • Microphone
  • Installation of Zoom for Virtual Classroom

Internet Connection

Internet connectivity is required for access to all coursework. Internet connectivity could be in the form of a fixed line connection, 3G/4G/5G, wi-fi or other technologies.

Minimum: 600kbps download and 600kbps upload speed

Recommended: at least 1.5Mbps download and 1.5Mbps upload speed

Zoom Restricted Countries

Zoom is used for access to virtual classroom and is therefore an important part of all courses. Zoom is unavailable or restricted in several countries, with the full restricted list available here. While Zoom may still work from the countries listed, individuals should test Zoom using their own equipment to ensure connectivity.

Your attendance will be monitored through your engagement with online learning activities. You will be expected to engage with all course activities provided to you.

  • Assessments will be held online via coursework submissions. We use Turnitin software which scans for plagiarism and other forms of academic impropriety.
  • There may be some skills that we can't assess online such as practical lab skills and we are looking at alternatives for students impacted by this. As government travel guidance is changing regularly, we will provide more guidance on assessments and exams relating to specific programmes of study in due course. These will be in line with approaches taken by our university partners and, as appropriate, with guidance that is due to be issued by the New Zealand government’s Ministry of Education.

Currently, there has been no change made to this aspect of our programmes. Students will continue to work towards the same targets, and we will be supporting you to achieve these through online sessions.

Our university partners recognise all our online programmes. Once you have successfully completed your course, you will be able to progress on to your chosen university.**

**Subject to university progression criteria. Chosen university from one of Study Groups University Partners.

Additional information

Where should I go if I have further questions?

For enquiries related to students who are already at one of our Study Centres or Colleges, please contact the centre. Please send all other enquiries to globalstudentsupport@studygroup.com.

Page last updated on 12.08.2020 at 09:15 GMT

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